Your satisfaction is very important to all of us here at Glades Armory. In order to provide you with the quality of service you deserve, we’ve setup some basic guidelines that will make the merchandise return process very simple.

1. Unused / unaltered merchandise may be returned to us within thirty days of purchase for a full 100% refund. Please contact us via email at info@gladesarmory.com for instructions.
2. All returns must include any and all supporting materials as originally packaged:  Box, instructions, parts etc.
3. Please do not make any alterations to any parts or components if you are planning on returning them to us.  We design, machine and test our parts using stock factory weapons as platforms.  If the part does not fit, please let us know so that we can investigate the issue and resolve it to your satisfaction. Nevertheless, the only way we would know if the part is out of spec is if we get it back from you unaltered. We apologize but we will not accept returns of parts that have been altered or show signs of use.
4. Only refunds for defective items or incorrectly shipped merchandise will include the original shipping charge. We do not presently provide return labels or packaging. We will, however, refund USPS first class shipping charges in those cases when the wrong item was shipped or we can ascertain that the part shipped was  defective.  USPS First Class is fast, reliable, accessible and inexpensive. We will use USPS first class rates in those instances when we assume the cost of shipping regardless of the shipping service you choose to use for returns.